Public Works


If you’re needing assistance or information from our public works department, this page is here to help you! If you need to make payments for services, please feel free to use our convenient online utility bill payment feature.

Water Department

To request a water connection, simply fill out the Water Service Application and Agreement (PDF). To pay your utility bill, you can do so online or by phone at 1-855-288-6490. For questions about the availability and costs of water or wastewater connections for new construction, please call the Public Works Department at (903) 963 - 7216. 

The CIty is currently under water restrictions due to implementation of Stage 3 of the Drought Contingency Plan. Drought Contingency plans are required to be put into effect for multiple reasons, including "water production or distribution system limitations" (TAC 30, 288.20). Van is currently limited due to the loss of two of the three water wells supplying the City. See the posting of the Plan Implementation and schedule of watering times on this document. The current Stage of the plan limits non essential residential and recreationa uses.

Sanitation Department

The current contracted sanitation company for Van is Republic Services. The contact number for the Sanitation Department is 903-986-5324. If you have any questions about waste disposal or garbage pickup, give them a call for more information. 

Bulky item pickup is available by appointment only, please call Republic Services or see the FAQ section for more information.